Reservation & Cancellation

Reservation Policy

Accommodation / Tour Packages (Govt.), Rail, Airfare, Cruise

Accommodation (Private)

Transportation

Tour Packages

CANCEL BEFORE	DEDUCTED
Less than 14 days prior to arrival	100%
15-29 days prior to arrival	75%
30-44 days prior to arrival	50%
45 days and above prior to arrival	25%

The above charges will be applicable on the Total Package Cost excluding GST thereon. GST thereon is Non-refundable.
In case Bookings are cancelled by the Jhargram Tourism due to any unforeseen event not suitable for staying of the guest, full amount will be refunded.
Reschedule of the booking is possible but no refund will be made in case of natural calamity or disaster, poor weather conditions, political/civil disturbance, suspension of services related to transportation, accommodations, governmental orders or other circumstances which beyond control of Jhargram Tourism.
All the hotel cancellation for GROUP is subject to all individual hotels terms & conditions.

Rescheduling of booking can only be done 30 days prior to the travel date except any special/festival date.
Reshcedule your booking means 75% - 100% utilisation your booking amount, except Rail/Airfare/Event/GST.
Reschedule your booking within 12 months from the first-scheduled travel date.
Reschedule your booking date will confirm, subject to availability of room except any special/festival date.

There should be clear 7 days in between the date of check-in and date of attempt for availing the facility of Pre/Postponement.
No refund will be applicable for cancellation of a booking after availing the facility of pre/postpone.

Reservation may be cancelled by the guest through https://wbtdcl.wbtourismgov.in (only for online payments made by an Indian citizen). The amount of refund will be reversed to the debit/credit card/bank account after deducting the cancellation charges as per policy.
Reservation may be cancelled in case of acute administrative requirement. No cancellation charge will be deducted under such scenario.
For part cancellation, normal refund rules will apply.
Refund admissible only upon production of the original reservation.
All the calculation of cancellation will be based from Check-in date & time.

In event of visitors unable to reach Eco-tourism centres on account of natural calamities & Bandhs, the booking money will be refunded after deduction of service charge @ 10% of the booking amount at the discretion of the management. In such case, an application for refund should be made showing the valid reason.
If accommodation is not provided due to unavoidable circumstances, compensation limited to book value of permit including taxes will be admissible. The reservation of accommodation may be cancelled in certain unavoidable circumstances. In such cases WBFDCL’s liability shall be restricted to refund of booking amount inclusive of taxes or shifting to other available accommodation.
Cancellation Policy of West Bengal Forest Development Corporation Ltd. (A Government of West Bengal Undertaking).

The above charges will be applicable on the Total Booking Amount excluding the transaction charge and applicable taxes thereon. Transaction charge and taxes thereon is Non-refundable.
In Case of Cancellation, the amount due to be refunded will be refunded to the visitor account within a period of 7 to 15 Days from the Date of Cancellation.
Tickets Booked at Cash Counters need to be cancelled at the concerned Cash Counters.
In case Tickets are cancelled by the ecotour cell due to any unforeseen event not suitable for staying of the visitor, full amount will be refunded to the visitor.
Cancellation of booking done online can only be done through https://www.ecotourodisha.com and by the visitors only. Cancellation cannot be done by the Ecotourism Cell or by the destinations on request Email and/or telephonic request. It is the responsibility of the visitor intending to cancel the ticket to ensure that the booking is cancelled and confirmation email is sent to the registered Email ID.
Tickets Booked by Agents can only be cancelled through the concerned Booking Agents only. Booking done at Cash Counter can only be cancelled at the concerned cash counter at which Booking is made.

CANCEL BEFORE	DEDUCTED
Less than 2 days before Check-in	100%
2-6 days before Check-in	50%
7-14 days before Check-in	30%
15 or more days before Check-in	20%

Reservation may be cancelled by the guest through https://jtdcl.jharkhand.gov.in/. The refund amount will be reversed to the debit/credit card/bank account after deducting the cancellation charges.
All the calculation of cancellation will be based from Check-in date & time.

CANCEL BEFORE	DEDUCTED
Less than 48 hrs of arrival date / No show	100%
2-3 days of arrival date	50%
3-7 days of arrival date	25%
7 days and above prior to arrival	10%

Booking is non-transferable. But if the bookings can be canceled on the orders or requirements of Chhattisgarh Tourism Board and on such cancellation full refund will be granted.
Chhattisgarh Tourism Board reserves the right to cancel the advance booking in exceptional cases and unavoidable circumstances.
Reservation will stand cancelled if the tourist fails to avail of the accommodation within 12 hours of his scheduled time of arrival in the unit. Reservation will however be continued if the tourist is able to inform the manager of the unit about his late arrival. Late arrival will not exempt the tourist from paying the full tariff.
Cancellation and Refund Policy of Chhattisgarh Tourism Board, Department of Tourism, Govt. of Chhattisgarh.
Refunds will be processed through the original payment method used for booking and it may take 7-10 working days to reflect in the customer’s account, depending on the payment provider.
Any applicable transaction fees or bank charges will be deducted from the refund amount.